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AI, AI, AI! What next?

Posted by Brant Cruz

Wed, May 31, 2017

robots.jpgPeople who know me are well aware I occasionally like to spin a tall tale. The routine is standard: I start with a barely believable premise, and if I see someone taking the bait, I keep adding ridiculous layers until my mark finally figures it out.

The other day started in similar fashion. Chris Neal (a colleague of mine) and I were asked by another colleague if our Silicon Valley clients were chanting this article’s mantra, “Mobile First to AI First.”  The real answer isn’t a simple “yes” or “no” (more on that in a bit). But in addition to answering the question, I decided to spin one of my famous yarns. I won’t bore you with the details, but the yarn evolved into me admitting that I was about to strike rich from investing in an MIT start-up that created AI-based robot leggings. Further, I’d sport those leggings while running the 2018 Boston Marathon as a publicity stunt.

I’m 5’9” (on a tall day) and 275 lbs. (after 24 hours of fasting). 

My only hesitation (according to the story) was that my wife was concerned my heart wouldn’t make it beyond the first mile and was greedily reviewing the details of my life insurance policy. 

Note: When my colleague reads this blog post, it will be the first time he or she realizes I was only pulling his/her leg. 

For the last few days, I’ve been basking in the satisfaction that only those with my genetic mutation feel. But that reflection has made me think–is my tale really that tall? The truth is, while neither Chris nor I hear “AI First” as universally and consistently cited as “Mobile First” was five years ago, AI is permeating strategy discussions at all major tech companies as they become more focused on the business opportunity it represents.

And, a lot of them are struggling to answer key questions. Where does AI “live” organizationally? Does it deserve its own category of products/apps, or should it remain a concept that permeates nearly every project across departments? Other challenges include foundational questions like who has subject matter expertise to advise on insights in this category adequately, and how can we market something this new (and to some, scary) effectively to the right audiences in a way that is compelling and easy to understand?

In my own experience, I can say that many consumers are ready for the realization of AI. Based on our recent work with Anki for their amazing robot Cozmo, consumers in millions of US HHs are excited to use AI in everything from fun to productivity. And, related to my colleague’s enthusiasm for my fictitious running suit, consumers in 8.8 million US households strongly agree with the statement “Tech toys/gadgets/robots make me feel closer to the future I’ve envisioned”.Cozmo Lifestyle 002-1.jpg

We’re also wrapping up a self-funded research study examining the barriers to and opportunities for getting coveted groups like Millennial and Gen Z to use Intelligent Personal Assistants (IPA—think Siri). Needless to say, AI is no longer a peripheral concept—it’s very much on the minds of consumers and brands alike. If you aren’t already, subscribe to our blog so you don’t miss a series of AI-inspired blog articles once we release our study’s findings.

In this context, I guess my MIT “get rich” story really wasn’t too far from believability. It’s possible that engineers at Nike or Under Armour are measuring up some other husky market researcher for a set of robotic leggings for some incredible athletic feat. Regardless, I’m excited about the possibilities–though my tastes tend more towards self-driving lawn mowers. 

Brant is CMB’s ecommerce and Digital Media Practice Leader, and will be co-presenting the aforementioned work with Anki at the Insights Association Northwest Educational Summit in San Francisco on June 8. In his near-future spare time he can be found hiding under his desk, avoiding his previously unsuspecting colleague. 

Are you registered for the Northwest Educational Summit on June 8 in San Francisco? If so, click here to receive our latest webinar and connect with one of our lead researchers.

Not going but still interested in learning about how Anki leverages emotions and identity to adapt, innovate, grow, and stay consumer-centric? Click here!

Topics: growth and innovation, Artificial Intelligence