While every new year brings the opportunity to reflect, learn, and look toward the future, this year’s rituals feel especially poignant. As a company, we entered 2020 with a clear vision, and while our grit and resilience were tested, we remained steadfast in our approach. We flexed as needed, and then we forged ahead with focus, agility, and determination—in our commitment to our clients, team-members and communities.
We’re ready to think and deliver big in 2021 because the need to not just understand, but to empathize and connect with people is more relevant than ever. We are focused on leveraging the very best of human intelligence with advanced technology to help organizations make those connections, and as a result better engage with their consumers to innovate and grow.
We’ll continue to raise the bar by doubling down on our strengths, including:
- Growing the deep expertise and collaborative efforts of our team members: In 2020, CMBers refused to let physical distance be a barrier to collaboration, achieving results, or embracing our clients’ thorniest challenges. We’ll only become stronger because of the indomitable passion, commitment, and integrity which is a hallmark of every member of our team.
- Deepening our strong client partnerships: we’re so grateful to have incredibly strong client relationships—built by delivering exceptional value and impact, yes, but also through the thoughtful efforts that take place outside of the meetings and the weekly check-ins and through real human-to-human connection. Having genuine connections and bringing value to people’s lives are more critical now than ever.
- Embracing change to solve problems: We will continue to help our clients solve their newest problem: how to adjust, pivot, and refocus in a time of significant disruption.
- Investing in our communities. We will continue to invest in the communities in which we live and work through our Foundation Giving and volunteer program. Continuing our support of organizations committed to families, education, health and wellness, and racial equity.
In 2021, we will bring all of this together to amplify consumer voices and stories to the people who can serve them better. And we will do this by leveraging the latest technology and tools to get us there most effectively.
This year has been all about change—we have accepted it, embraced it, and in many ways sought it out. In the coming years we will continue to drive forward and make positive and lasting impact for our clients, our organization, and our community. I am confident that we are well positioned to tackle these new challenges and opportunities together.
Thank you for your partnership this past year and in the years to come.
Jim Garrity is CEO of CMB.