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CMB Voices: Innovation and Research

Posted by Andrew Wilson on Wed, Jul 25, 2012

Chadwick Martin Bailey's Andrew Wilson talks about the role of customer experience in helping organizations innovate, and why getting and understanding the answers to what your customers want and need is critical for successful innovation.

Andrew Wilson is an Account Director at CMB. He's a skier and long-distance runner, he also has a delightful 3 year old lab who deserves his own video.

Topics: Chadwick Martin Bailey, our people, customer experience and loyalty, growth and innovation