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Ann Mondi

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Walt’s Golden Child+

Posted by Ann Mondi

Fri, Dec 04, 2020

Disney+ Golden Child Blog Opener Dec 2020

Growing up as the second oldest of five children, I can confidently say that you parents of multiple children are lying when you say you don’t have a favorite. Sure, the favorite may vary depending on time or circumstance, but still…we know. Most parents, despite this, do a great job of making sure their time, love, and attention is spread equally for the most part. But when Disney reorganized its media properties under the heading of Disney Creative (Disney+, ESPN+, Hulu, Disney-ABC TV), it made no secret of it that Disney+, with its 73M subscribers, is the current golden child.

With the pandemic still taking a toll on Disney’s parks, resorts, and cruises and the streaming wars impacting the success of cable networks across the board (yes, even Disney-ABC TV), the company has turned its attention and resources to streaming, specifically Disney+. It announced a strategic reorganization of its media and entertainment business, including the addition of a distribution team, with the goal of amplifying its success in the space. The distribution team will take the lead on monetizing content and oversee operations of the company’s other streaming services, including Hulu and ESPN+. These reallocation of resources and public affirmations make clear that Disney sees this direct to consumer model, specifically in the form of Disney+, as the path to the future financially and strategically.

Why specifically Disney+ when there are so many offerings under its media and entertainment umbrella? There’s a number of factors that set up the streaming service to win from the start, from the timing of COVID-19 and the subsequent increase in streaming to the library of solid classics and originals not just drawing in but retaining subscribers. Disney+’s strong value proposition and brand awareness gave it an edge that other platforms had to build up over time – and some, like Hulu, are still struggling to do so.

Interested in reading more? Read this article about the Emotional, Identity, & Other Benefits of Disney+ >

You may remember that back in 2019, Disney took control of Hulu, the then-future of Disney’s streaming ambitions. As any child knows, there are few things more disheartening than having your parent take something from you only to give it to your sibling. Soon after Disney took over Hulu, the streaming services proposed a plan for its competitive growth via international expansion. While initially backed by the parent company, Disney has since pivoted and now chosen to pursue a new general entertainment service outside the United States under Star, the company’s Indian media subsidiary. The reason for this change? Disney claims it’s due to Star’s preexisting international name recognition, though there is room to speculate that it does not want to inflate the value of Hulu when it still owes Comcast one-third ownership share at a price TBD in 2024 for the takeover deal. For now, Hulu will take a backseat to the golden child Disney+. Perhaps we should anticipate some more angsty content from Hulu (or maybe it’s “just a phase”).

As the streaming category continues to grow and evolve, consumers will likely need to decide at some point which services to keep and which to cancel. These decisions will be based on several factors, including the habits they’ve established and budgetary reasons (who doesn’t want to get the most bang for their buck?). Bundling options may become more important. With Disney+, its parent company also owns linear networks (ABC, ESPN, etc.), Amazon Prime Video is included in your Prime subscription, and the streamlined connection to Apple’s hardware ecosystem may make Apple TV an easier choice.

Another huge deciding factor is obviously the content libraries. Why subscribe if your favorite shows and movies aren’t available? Netflix, perhaps the only “pure” streaming service, may struggle in this area compared to Disney, who has a myriad of content at its disposal. Disney’s media re-organization may suggest that it plans to go around traditional cable operators and package its networks’ content via a streaming bundle. The seismic shake-ups continue with yesterday's announcement that Warner Brothers will simultaneously air ALL of its 2021 movies on HBO Max. With so much uncertainty, the one thing we can count on is more disruption. Personally, I can’t wait to grab my popcorn and watch it unfold.


Ann is a serial streamer who loves keeping up with industry trends in media and technology. She frequents virtual webinars and conferences to continuously grow her understanding of the market and consumer (want to know which one she’s signing onto next? Just ask!).

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Topics: television, digital media and entertainment research, Market research, technology, COVID-19

2019 Yale Customer Insights Conference

Posted by Ann Mondi

Wed, May 15, 2019

Yale image-1

Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot!

As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights.

The traditional market researcher role is changing. Industry leaders, including Laurence Bucher (Mars Wrigley Confectionery), Stan Sthanunathan (Unilever), and Ewa Witkowska (PepsiCo) weighed in on what this means for today and tomorrow’s insights professionals:

  1. According to Ewa, trust is one of the most important soft skills that will lead insights teams into the future. Once you establish trust both with colleagues and clients, you have the permission to challenge them. To that end, she encourages fellow researchers to get straight to the point and deliver value faster—to be inspiring and actionable. To do that, we must be trustworthy. What a great message for all of us!
  2. As Laurence pointed out, there’s innumerable amounts of data to harness—more so than ever before. Market research professionals must learn to leverage these sources to deliver sensible and actionable insights to their stakeholders. As digital transformation continues to disrupt business as usual, insights teams (well, any team, really!) need to be honest and vulnerable about what we are doing well and where we can improve. What more, insights professionals must make sense of nuanced emerging generations. Younger generations like Millennials and Gen Z-ers have distinct motivations and needs that make them unique not only from older generations, but also each other.
  3. Looking ahead to the future of insights, Stan said the following: data must become a commodity, insights must be democratized, and ideas must be deliverable. He challenged us to think critically about how we’ll use tools like AI to augment our creativity and intelligence. How will we leverage these trends and become disruptors ourselves These trends are unavoidable, so how will we use them to our advantage and become disruptors rather than the disrupted?

Next, Radha Subramanyam, Chief Research & Analytics Officer at CBS, shared how the media giant uses research and analytics to make data-driven decisions. Some takeaways:

  1. Don’t get caught up in the artificial binaries between "small" and "big" data. "Big" data is a trendy buzzword, but the reality is we need all types of data. More data guards against dissonance and diffusion when interpreting findings.
  2. This doesn't mean we should merge every data stream, rather, we should merge the insights. We need to learn to harmonize—goal being to intellectually harness data to provide a more holistic understanding of the situation at hand.
  3. I loved this part—someone asked how to transition creative-driven organizations to be more data-driven. The answer? Build interest by making data invaluable to successful creative. Radha sends out a bulleted daily email with research and analytics findings. These notes help more creative-leaning teams leverage the insights to evaluate their next steps and success with regards to the company's programming (e.g., marketing optimization before the Grammy Awards and social media listening after the awards show).

It's an exciting time to be in insights—from AI to data democratization, there are many forces shaping the industry. Consider attending next year’s Yale Insights Conference to learn more about topics like digital transformation, artificial binaries and so much more. 

Did you attend Yale Insights this year? What was your favorite learning? Share in the comments below!


Ann Mondi is an administrative assistant focusing her efforts on absorbing everything she can about the multiple facets of CMB and the market research industry at large.

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Topics: conference recap